Why Neon · Onboarding & support
Set up with you, not handed a login.
Every account is opened by us. We learn how your business works, set Neon up around it, and stay a message away once you're running.
How setup works
Six steps from first message to live.
- 1
Request access
Tell us what you run, where, and what you use today. A few lines is enough to start.
- 2
A conversation
We reply within a day and talk through how your business works: what you sell, rent or book, and what goes wrong now.
- 3
We set it up
We turn on the modules you need and configure them around how you already work: your categories, your rental rules, your booking options.
- 4
Bring your data
Your product list comes across with bulk import. Anything else you're moving from, we plan with you.
- 5
Your domain
Add one DNS record. We provision SSL and handle routing and renewals from there.
- 6
Go live
Your team logs in, your storefront goes up, and the old spreadsheets can retire.
Support
Once you're running, we're still here.
A person reads every message
No ticket bot. Write to us and someone who works on Neon answers.
Replies within a day
Questions, problems and requests all go to the same place.
Change it as you grow
Turn modules on or off from the admin panel whenever the business needs them.
Start with a conversation.
Every account starts with a short conversation. Tell us what you run and we'll set it up with you.