Fulfillment

Order online, collect in store, with ready-for-pickup alerts with Neon Pickup

Alpha · shipping now

Neon's pickup counter: today's pickups by status, what's ready, not collected and handed over, with drop-offs coming back

Pickup that's connected from the first record

Let customers buy online and collect at the counter. Each order gets a pickup window at the location that holds the stock, the customer is told when it's ready, and staff mark it handed over from the same order screen. Pickup orders come out of the Storefront and the stock count like any other sale, and every handover is recorded on the customer's timeline.

How it works

Order online, collect at the counter.

One order, checkout to handover You Handled for you

Step 1

Pickup chosen

At checkout, with a window at the location holding the stock.
Step 2

Order packed

Marked ready on the order screen.
Step 3

Customer told

A ready-for-pickup message on your template.
Step 4

Handed over

Confirmed from the same screen.
Step 5

On the timeline

The handover is recorded on the customer's record.

2 of the 5 steps are yours. Packing and handing over are yours; the window, the message and the record are not.

Pickup · 4 features

Every feature you need, all in a single system.

01

Buy online, pick up in store

Customers buy online and collect at the counter, with stock counted like any sale.
02

Pickup windows by location

Each order gets a pickup window at the location that actually holds the stock.
03

Ready-for-pickup notifications

Customers are told the moment their order is ready, on your own message template.
04

Handover confirmation

Staff mark each order handed over, and it's recorded on the customer's timeline.