Grow your customers

Campaigns, updates & customer messaging with Neon Outreach

Alpha · shipping now

Neon's outreach campaigns: sent, failed and skipped counts for each email campaign

Outreach that's connected from the first record

Talk to your customers from the system that already knows them. Build a segment out of anything Customers holds, whether that is lapsed accounts, VIPs, or everyone with a rental due back on Friday, and send it an email or an SMS on your own template. Campaigns are the marketing half. The other half is the quiet one, where a status update goes out on its own because a record changed. Consent, opt-outs and reply routing are handled for you, and every send lands back on the customer's timeline beside the orders and contracts it belongs to.

How it works

From segment to sent to replied.

One campaign, segment to replies You Handled for you

Step 1

Audience chosen

Any segment Customers holds.
Step 2

Message written

Email or SMS, from one of your templates.
Step 3

Sent in your window

Quiet hours and opt-outs respected.
Step 4

Opens, clicks & replies tracked

Per campaign and per person.
Step 5

Back on the record

Every send lands on the customer's timeline.

2 of the 5 steps are yours. You decide who and what. Delivery, tracking and record-keeping are automatic.

Outreach · 4 features

Every feature you need, all in a single system.

01

Email & SMS campaigns

Send email or SMS campaigns on your own templates from the system that knows your customers.
02

Segment-targeted sends

Target lapsed accounts, VIPs or anyone with a rental due back on Friday.
03

Triggered status updates

Status updates go out on their own whenever a record changes, with nobody pressing send.
04

Open, click & reply tracking

See who opened, clicked and replied to every send, with replies routed back to you and logged on the customer's timeline.